Effective date: 1 January 2024
Last updated: 31 March 2026
Premier Renovations Group Sdn Bhd (SSM 202301045782), operating through the website chartpro.pro ("we", "us" or "our"), is committed to safeguarding the personal data of every visitor, customer and business partner. This Privacy Policy describes what information we collect, how we use it, who we may share it with and what rights you hold under the Malaysian Personal Data Protection Act 2010 (PDPA).
1. Information We Collect
We collect personal data only when it is necessary to provide our renovation and maintenance services or to improve your experience on chartpro.pro. The categories of data we may collect include:
- Identity data — your full name, National Registration Identity Card (NRIC) number or passport number (where needed for contractual purposes), and company registration details for commercial clients.
- Contact data — email address, telephone number, residential or business address.
- Enquiry data — details you provide when completing our online enquiry form, including the type of service you are interested in and a description of your project.
- Technical data — IP address, browser type and version, operating system, device identifier, time zone setting and pages visited on chartpro.pro. This data is collected automatically through cookies and similar technologies.
- Transaction data — records of quotations, invoices, payment amounts and payment methods related to services we provide.
- Communication data — records of correspondence between you and our team, whether by email, telephone, WhatsApp or through our website.
2. How We Collect Your Data
We obtain personal data through the following means:
- Directly from you when you complete the contact form on chartpro.pro, call our office, email us or meet with our consultants.
- Automatically when you browse chartpro.pro, through the use of cookies and server logs.
- From third parties in limited circumstances, such as referral partners who share your contact details with your prior consent.
3. How We Use Your Data
We process your personal data for the following purposes:
- To respond to your enquiries and provide quotations for renovation or maintenance work.
- To perform and manage the renovation services you have engaged us for, including scheduling site visits, coordinating tradespeople and issuing invoices.
- To communicate with you about project progress, changes in scheduling and after-service warranty matters.
- To improve chartpro.pro by analysing aggregate usage patterns, page performance and navigation trends.
- To comply with legal obligations, including tax reporting, building permit applications and regulatory inspections.
- To send you occasional updates about our services, seasonal promotions or new offerings, provided you have opted in to receive such communications. You may withdraw consent at any time.
4. Cookies and Tracking Technologies
chartpro.pro uses cookies to facilitate core website functionality, remember your preferences and gather anonymised analytics. For a full explanation of the cookies we deploy and instructions on how to manage them, please refer to our Cookie Policy.
5. Sharing Your Data with Third Parties
We do not sell, rent or trade your personal data. We may share limited information with the following categories of third parties, solely for the purposes outlined in this policy:
- Sub-contractors and tradespeople — where your name, address and project details are needed for them to carry out work at your premises on our behalf.
- Payment processors — to facilitate secure payment transactions. We do not store your full credit or debit card numbers on our servers.
- Analytics providers — such as Google Analytics, which processes anonymised usage data to help us understand how visitors interact with chartpro.pro.
- Government authorities — where we are legally required to disclose information, for example in response to a lawful court order or regulatory request.
- Professional advisers — our accountants, lawyers or insurers may access data where necessary for the provision of their professional services to us.
6. Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected. Enquiry form submissions are retained for up to twelve months after the last communication. Contractual records, invoices and project documentation are retained for seven years in accordance with Malaysian tax and commercial legislation. After these periods, data is securely deleted or anonymised.
7. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction. These measures include encrypted data transmission via TLS on chartpro.pro, restricted access controls within our organisation and regular security reviews of our hosting infrastructure. While we take every reasonable precaution, no method of electronic storage or transmission is entirely secure, and we cannot guarantee absolute security.
8. Your Rights Under the PDPA
Under the Malaysian Personal Data Protection Act 2010, you have the right to:
- Access the personal data we hold about you and request a copy of it.
- Correct any inaccurate or incomplete data.
- Withdraw consent for processing that relies on your consent, such as marketing communications.
- Request deletion of your personal data where retention is no longer necessary and no legal obligation requires us to keep it.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within fourteen business days.
9. Third-Party Links
chartpro.pro may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of every website you visit.
10. Children’s Privacy
Our services are not directed at individuals under the age of eighteen. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on this page with a revised "Last updated" date. We encourage you to review this page periodically.
12. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
- Company: Premier Renovations Group Sdn Bhd (SSM 202301045782)
- Address: 15A, Jalan Bukit Bintang, Bukit Bintang, 55100 Kuala Lumpur, Malaysia
- Phone: +6012-884-3526
- Email: [email protected]